We try to be as responsive as we can but sending us a query always takes longer for us to deal with. The best and quickest way to get your labels is to get your order in the system by ordering through the website shop. We've designed our shop so we can gather all the information we need in one go. You can most definitely add questions and queries to your order and we are happy to make adjustments and recommendations to get it right for you once you order.
If you are stuck on something do let us know what is unclear about the ordering process, we are more likely to respond quickly if you have a simple question such as is my logo suitable for printing.
Don't understand the materials? Check our material guide
CUSTOM ORDERS PLACED THROUGH THE SHOP ARE SAMPLED
The only items not sampled are name labels (for naming personal clothing), standard format care labels with default care text.
We send a sample photo or screenshot for approval for custom orders so you can be sure you like what you are buying. If you are still hesitant to put the order through or prefer to see the label before finalizing the quantity visit the sampling area to buy a sample pack or order custom samples.